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Business Analyst

MINIMUM QUALIFICATIONS

  • 18 months of banking or financial services experience.

PREFERRED QUALIFICATIONS

  • SilverLake, CIF2020 or Core Director experience.
  • Bachelor s Degree.

ESSENTIAL FUNCTIONS

  • Researches, analyzes, creates, and maintains applicable Policies & Procedures.
  • Manages department processes to ensure compliance and that deadlines are met.
  • Defines, documents, and publishes processes. Observes existing practices across multiple departments with similar functions and looks for opportunities to optimize practices and processes.
  • Supports collection and interpretation of business information.
  • Diagrams and evaluates existing processes.
  • Collects data to identify root cause of problems.
  • Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
  • Measures performance against process requirements. Aligns improvement to performance shortfalls.
  • Performs Impact Analysis of all recommended changes and standards. Presents and defends recommendations to mid-management and senior level management.
  • Interrelates KPIs and adjusts business variables to improve the effectiveness of the measurements used.
  • Analyzes trends and provides correlated studies of potential changes and outcomes.
  • Participates in post-project reviews to determine effectiveness, pertinence and timeliness of newly recommended processes. Identifies processes that are effective and works to change processes in need of further refinement.
  • Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control.
  • Analyzes high volumes of data from multiple sources.
  • Tracks the appropriate market space.
  • Performs Cost-Benefit and other forms of analyses.

POSITION SPECIFIC RESPONSIBILITIES:

  • Provides frontline support for the sales and internal education teams.
  • Troubleshoots and repairs customer product complaints.
  • Tests release upgrades and fixes to ensure quality.
  • Provides operations support for various interfaces.
  • Keeps customers informed of all enhancements, troubleshooting, and fixes.
  • Creates all operations documentation.


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