Operations, Senior Manager

Company Name:
Jack Henry and Associates
Job Description
Manages two or more of the following areas, including but not limited to: successful implementation of products and services, technical support of products and services, application training to customers, maintenance of application code, network field engineering services, solutions consulting and/or software application release.
Through subordinate managers:
Oversees accurate and timely installations of new or enhanced products and services. Ensures installations meet customer expectations and are in accordance with contract terms and conditions.
Oversees post-sales technical product support activities and facilitates resolution of technical problems on any and all products.
Ensures all questions regarding functionality are thoroughly researched and resolved.
May oversee the release of new software products to user base.
May oversee updates and/or changes to application code.
May oversee the delivery of software application training to customers.
May oversee customer consulting or custom project activities.
May support the sales process with pertinent information such as quotes, installation dates, and may participate in sales meetings.
Associate's degree required.
Minimum of 10 years of experience in a related field.
Significant previous leadership required
Occasional overnight travel required.
Bachlors degree
Oversees the daily operation of two or more separate and distinct areas of responsibility. Directs subordinate supervisors and/or managers in the development and implementation of departmental policies, procedures and programs. Manages activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods and staffing. Adheres to both company policy and governmental regulations concerning department and direct employee activities. Manages departmental structure, workforce planning, career development, training, planning and budgeting. Performs hiring, firing, objective setting, performance appraisals, coaching, and pay reviews. Typically has two or more areas of responsibility and/or manages first-line supervisors or managers.
Excellent communication and customer interaction skills.
Excellent knowledge of financial industry.
Able to oversee a successful implementation.
Able to oversee outstanding post-sales support of products and services.
Able to function in a fast-paced, demanding environment with multiple priorities.
Able to ensure customers receive outstanding customer service.
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

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