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Temporary Product Support Representative - Call Center

Company Name:
Jack Henry and Associates
Job Description
A TemporaryProduct Support Representativeneeded to work in Springfield or Monett, MO.
This position within Jack Henry & Associates may last up to six months, potentially longer.
Will assist Jack Henry & Associates banking customers with new or existing accounts by providing first-level support in a call center environment.
This will be a day position. Schedule will start and end between the hours of 8am to 5pm. You'll be expected to worka minimum of 4 hours to potentially up to8 hours per shift.
This position requiresemployee to work a minimum of one weekend per month.Availability is needed to workthe majority of the major holidays as well.
MINIMUM QUALIFICATIONS
Must be ableto work between the hours of 8 am to 5 pm, potentially later.
Able toworka minimum of 4 hours to potentially up to8 hours per shift.
Able to workmajor holiday shifts.
Able to work one weekend shift per month.
PREFERRED
Banking or Call Center experience is a plus.
Bilingual, Spanish/English is a plus.
ESSENTIAL FUNCTIONS
Provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems.
Assesses nature of question or issue and resolves in a timely manner. Questions and issues will vary depending on the product supported.
Assists customers with new account set up, and performs maintenance for existing accounts. Assists customers in validating accuracy of account data.
Assures system security by verifying customer information prior to performing any modifications or resets, according to the company's standard security requirements.
Thoroughly documents issues and resolutions, per corporate standards. May forward product issues to development.
Communicates the customer's needs/expectations to the appropriate personnel. Follows escalation procedures to ensure complex support issues are resolved.
Consults with senior peers on more complex issues to increase product knowledge.
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
EOE-M/F/Vet/Disability
JUNIND123
REQNUMBER: 8966-1A

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